Ordering Information

General Ordering Information

• At this point in time we only ship to customers within Australia.
• Orders can be placed using our online shopping cart if paying by Mastercard or Visacard. If you do not want to use the online shopping cart, then we will gladly accept orders via email, fax, post or telephone. However, for security reasons, we cannot accept credit card payments via email, fax, post or telephone.
• Customers are advised that all orders will be sent to their nominated shipping address. Please do not ask if you can personally pickup your goods.
• When placing your orders or requests for information, please leave your daytime phone contact details.
• We cannot ship orders to a post office box or RMB type address, so please supply a standard street address with your order.

Payment Methods And Details

• The payment methods we accept are Mastercard, Visacard, Direct Deposit (EFT), Bank Cheque, Australia Post Money Order or Personal / Company Cheques. For security reasons, we are only able to accept credit card payments via our online shopping cart, but not by email, fax, post or telephone.
• If paying by cheque or Australia Post Money Order, please make the amount payable to "WOODENSHOES".
• Should you select to pay by personal or company cheque, your goods will not ship until adequate time for clearance has passed.
• If paying by direct deposit (EFT), please use the following details and to allow us to easily locate your payment please type your name in the description field. Once you have made payment please let us know that the deposit has been made and don't forget to forward your shipping details (no P.O.Boxes).

Pricing

• If a products price increases between the time of publishing to our website and the time we receive your order, we will contact you before the order is processed. If the price is reduced after we have received your order but before despatching, the order will be processed at the new price.
• We can not credit or refund the difference for any price drop after we have sent your order.
• All product prices listed include GST.

Dispatch

• If the goods you order are in stock, we endeavour to dispatch your order as quickly as possible. If the goods need to be manufactured please allow up to 14 days to manufacture and process your order.
• Order dispatch will be subject to payment clearance.
• All orders will be sent by our selected courier or Australia Post and will be subject to their respective delivery timetables.

Exchanges Or Returns

• If the size you ordered isn't quite right, then we will gladly exchange the clogs for another size. You will need to send the clogs back to us freight prepaid. Once we receive the goods in unused resalable condition, we will exchange the goods for the size you requested and send them back to you. We will bear the cost of freighting them back to you. (Please note, we will only bear this cost for one exchange. If you want to exchange the size several times, you will be charged freight after the first exchange.)
• Goods purchased can only be returned for credit or exchange within seven days of the invoice date.
• Please select your goods carefully before you place the order. If you wish to return a product we will not provide a refund of monies paid, but instead provide you with a credit which can be used in future purchases. A 20% re-stocking fee will be deducted from the purchase price.
• We only accept returns if the returned goods are found to be unused in original packaging and thereby in a resalable condition.
• The customer will be responsible for any freight cost in returning the goods.